An all time high for first time support calls in the week. 40! Issues raised and resolved included permission issues [Nav 2009 RTC, Nav 2013, Nav 2016], new users [Nav 2013], missing VAT Posting Setups [Nav 2013], minor report changes *3 [Nav 2009 RTC], exchange rate valuation issues [Nav 2013], non existent accounting period issue causing report to not run [Nav 2013], permissions roll out to more users [Nav 2013], rapidstart data issue [Nav 2016], missing General Posting Setup [Nav 2013], confirmation of reminders process [Nav 2013], confirm how to run customer statements [Nav 2013], new field for bespoke table [Nav 2009 RTC], confirmed date format issue on copy and pasting journal from excel [Nav 2016] and resolve end of number series error [Nav 2013]. So very busy week. We have a mix for time and materials for first line support and fixed price support for our clients.
Completed data migration for client for customers and vendors. [Nav 2016].
Attended client site to discuss 2 databases have the same job (and related table) data. SQL synch to be used but this creates the exact same data for the same company for selected tables in the other database. We will use Nav via CHANGECOMPANY to update the data in each live company. Once this resolved, project start date re jobs and time sheets will be confirmed. [Nav 2013r2].
Developments completed last week (all Nav 2013) included adding table field to page list, new fields for purchase invoices to allow use of unposted invoices as invoice register, amendment to invoice posting routine to check values in header and valid vendor bank details, default all new vendors to be blocked all, add more file export options for Fast Payments and amendments to existing sales and credit note posted print reports to allow description lines to show.
Plans for this week include chasing up debt owed by a client, once that is resolved roll out all GB database development to FR database [Nav 2013], confirm whether CHANGECOMPANY option for auto updates will work (see above) [Nav 2013r2].
No news on potential new client from a few weeks ago so looks like we did not get. [Nav 2017].
That's all folks!
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