Quieter week on first line support - only 11 support calls / emails. These covered query on posted sales invoice print layout for 1 database different to another [Nav 2013], 'feature' of preview different view to pdf version of document print fixed by layout change [Nav 2013], block dimension values as change to configuration [Nav 2016], permissions issue on fixed assets and view of posted purchase documents [Nav 2013], confirmed where to enter customer VAT registration number [Nav 2013], confirmed how to filter posted sales invoice list by using posting description as part of invoice creation process [Nav 2013], confirmed issue re bank ledger entry caused by not posting payment at bank account level [Nav 2013r2], run through how to close year ends [Nav 2013] and cleared posting error re project dimension code total block [Nav 2013].
Also created step by step process based instructions on how to create a receipt posting and apply entries as part of this process and independently [Nav 2013] and cleared BACS payment journal after number series error.
Development completed last week was a fix for service change log table. If you use all 80 characters for the email address for a service contract it will error out on character length once you lock the contract. [Nav 2013r2] Fixed for GB and US databases. Took a while to find. A bug!
Quote for new client for change log set up and permissions starter work approved [Nav 2017]. Permissions will start when quoted for department's requirements confirmed. Started proposed change log configuration last week and will send on for approval today. Once approved we will set the change log up.
Developments to be completed this week include roll out of GB database developments to FR database (once client has confirmed which ones required) [Nav 2013], credit note document report changes (again once marked up changes confirmed by client) [Nav 2013] and start to look at changes required for FR customer statement report [Nav 2013].
Also planned for this week is attend recent new client site to discuss next steps re our support.
So busy week! That is all folks.
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