Created a support call log on our Nav 2017 so now we can track all our fixed price first line support calls. 7 calls last week covering licence session blockage [Nav 2013r2], caption changes for a bespoke table [Nav 2009 RTC], confirmed how foreign (non base) currency works on supplier ledger [Nav 2013r2] and confirmed how US sales tax works and to ignore VAT Prod Posting Group settings on US database [Nav 2013r2]. The remaining calls ended up being developments on Nav 2009 RTC.
Developments completed last week included adding outstanding quantity to PO list, taking some bespoke fields from unregistered picks to registered picks, add registered VAT number to a bespoke report using Company Info and add bespoke fields to unregistered put aways table.
Some progress re implementation project and take on of first line support but still early days. So will report on any progress next week.
Had a meeting with a client to discuss further enhancements to PO and PI dataport imports / exports to allow for more data to be passed between a legacy system and Nav 2009 Classic. Quote submitted. Awaiting approval.
Also sent off details re training at client site we provide to a potential client including a schedule of modules we cover.
Lastly submitted a quote for fixed price first line support to a potential new client and awaiting feedback.
In short there is more 'noise' out in the market so may be the quiet period is over?
That's it for this week folks!
Monday 28 August 2017
Monday 21 August 2017
Week ending 18/8/17
Quiet week last week for first line support calls: just the one which was for any work around for a document approval where approvers on holidays. [Nav 2013r2].
Fixed permissions issue re posting to customer ledger entry following exchange movement. [Nav 2017]. Confirmed issue for customer statement report layout and potential fixes. [Nav 2013r2 DE].
Completed Jet Training at our site last week for a client member of staff. All went well and received positive feedback after the training day. Wrote 8 new Jet Reports off the Nav 2015 demo database and emailed as they would all work off any Nav database. Also sent on post training step by step instructions on creating / posting item journals, running customer item sales report, managing reservations, creating a Jet report via Table Builder and how to view stock by location. [Nav 2015].
Developments completed last week included a bug fix [Nav 2016] re credit memos and ship to codes, ship to address default from customer sell to address and copy document issues around the area. All fixed and working.
Previous development re emailing statements now confirmed as working on UK and US databases. [Nav 2013r2]. Phew!
On the work prospects front, looking more positive. Discussing taking over first line support for a partner client and running a new Nav implementation project on their behalf. Early stages of discussion but could be a significant change for our business.
Also discussing more development with a client this week re importing PO data back into a legacy system after invoice matching [Nav 2009 Classic].
Lastly contacted by recruitment agent re implementation project for Dynamics Nav starting soon. Discussed day rate and confirmed 3 references. Heard nothing since.
That's it for this week folks!
Fixed permissions issue re posting to customer ledger entry following exchange movement. [Nav 2017]. Confirmed issue for customer statement report layout and potential fixes. [Nav 2013r2 DE].
Completed Jet Training at our site last week for a client member of staff. All went well and received positive feedback after the training day. Wrote 8 new Jet Reports off the Nav 2015 demo database and emailed as they would all work off any Nav database. Also sent on post training step by step instructions on creating / posting item journals, running customer item sales report, managing reservations, creating a Jet report via Table Builder and how to view stock by location. [Nav 2015].
Developments completed last week included a bug fix [Nav 2016] re credit memos and ship to codes, ship to address default from customer sell to address and copy document issues around the area. All fixed and working.
Previous development re emailing statements now confirmed as working on UK and US databases. [Nav 2013r2]. Phew!
On the work prospects front, looking more positive. Discussing taking over first line support for a partner client and running a new Nav implementation project on their behalf. Early stages of discussion but could be a significant change for our business.
Also discussing more development with a client this week re importing PO data back into a legacy system after invoice matching [Nav 2009 Classic].
Lastly contacted by recruitment agent re implementation project for Dynamics Nav starting soon. Discussed day rate and confirmed 3 references. Heard nothing since.
That's it for this week folks!
Monday 14 August 2017
Week ending 11/8/17
First line support calls resolved included:
Finding issue with VAT Statement showing no data for a month (down to change of VAT product posting groups which were reflected in the VAT statement but the month in question had the old groups). [Nav 2013]
Confirmed how to activate the change log and how it takes to actually record changes. [Nav 2013].
Suggested reasons for changes to the Navigation Pane for the main departments and therefore a potential solution.[Nav 2013]
Confirmed link between header and lines for Jet reports for posted warehouse shipments. Confirmed location of item sales by customer report and how to add salesperson code filter. Confirmed how to select flowfields in Jet Table Builder. [Nav 2015].
Changed allocation of role centres for 2 database for client. Confirmed language pack (DE, GB) not yet installed properly by MS partner. [Nav 2017].
Still dealing with ongoing issues emailing statements [Nav 2013r2] for 1 user. Changed development to save the pdf to the TEMP directory, then a mapped P drive and then finally a shared drive off the server C drive. If all failed, an error message would be displayed. Worked initially and then did not. So client now re-installing Nav app for user. We have also suggested finding and deleting user zup file. Same change made to US database and issue resolved.
Completed on site training at a new client covering business process to standard Nav mapping. Another training session at our site tomorrow to cover off item journals etc and Jet Express Reporting.
So a busy week but not for chargeable work.
Finding issue with VAT Statement showing no data for a month (down to change of VAT product posting groups which were reflected in the VAT statement but the month in question had the old groups). [Nav 2013]
Confirmed how to activate the change log and how it takes to actually record changes. [Nav 2013].
Suggested reasons for changes to the Navigation Pane for the main departments and therefore a potential solution.[Nav 2013]
Confirmed link between header and lines for Jet reports for posted warehouse shipments. Confirmed location of item sales by customer report and how to add salesperson code filter. Confirmed how to select flowfields in Jet Table Builder. [Nav 2015].
Changed allocation of role centres for 2 database for client. Confirmed language pack (DE, GB) not yet installed properly by MS partner. [Nav 2017].
Still dealing with ongoing issues emailing statements [Nav 2013r2] for 1 user. Changed development to save the pdf to the TEMP directory, then a mapped P drive and then finally a shared drive off the server C drive. If all failed, an error message would be displayed. Worked initially and then did not. So client now re-installing Nav app for user. We have also suggested finding and deleting user zup file. Same change made to US database and issue resolved.
Completed on site training at a new client covering business process to standard Nav mapping. Another training session at our site tomorrow to cover off item journals etc and Jet Express Reporting.
So a busy week but not for chargeable work.
Monday 7 August 2017
Week ending 4/8/17
Well it is holiday season!
First line support queries resolved last week included year end roll for a client (do not forget when creating a new GL code to select Income / Balance correctly otherwise the clear down to P&L values to reserves will not be the same as your year end / statutory accounts) [Nav 2013r2] and changed field caption on table [Nav 2009 RTC].
Development completed last week was amendments for a Nav 2009 Classic item master dataport including a new form to show results of dataport load completed and delivered. Tested successfully by client. Basically the dataport not includes code to create an item master for specific rules and created extended text lines. [Nav 2009 Classic].
Developments completed and successfully client tested in previous weeks re emailing statement [Nav 2013r2] has had issues last week re attaching pdf (weird) or erroring out (very strange). So removed DOWNLOAD code and attached pdf directly from user TEMP file on server. Resolved all issues except for 1 user - obviously this is the 1 user who will use this functionality all the time. Suspect issue (not saving pdf to TEMP directory) is a ZUP file issue but working on a workaround just for that user this week. Not come across this before so this development has taken significantly more time that billed / invoiced. Never mind. The downside to fixed quote billings.
Gained a new client last week for on site and off site training on Dynamics Nav 2015. 1 day this week and 1 day next.
That's if for this week folks!
First line support queries resolved last week included year end roll for a client (do not forget when creating a new GL code to select Income / Balance correctly otherwise the clear down to P&L values to reserves will not be the same as your year end / statutory accounts) [Nav 2013r2] and changed field caption on table [Nav 2009 RTC].
Development completed last week was amendments for a Nav 2009 Classic item master dataport including a new form to show results of dataport load completed and delivered. Tested successfully by client. Basically the dataport not includes code to create an item master for specific rules and created extended text lines. [Nav 2009 Classic].
Developments completed and successfully client tested in previous weeks re emailing statement [Nav 2013r2] has had issues last week re attaching pdf (weird) or erroring out (very strange). So removed DOWNLOAD code and attached pdf directly from user TEMP file on server. Resolved all issues except for 1 user - obviously this is the 1 user who will use this functionality all the time. Suspect issue (not saving pdf to TEMP directory) is a ZUP file issue but working on a workaround just for that user this week. Not come across this before so this development has taken significantly more time that billed / invoiced. Never mind. The downside to fixed quote billings.
Gained a new client last week for on site and off site training on Dynamics Nav 2015. 1 day this week and 1 day next.
That's if for this week folks!
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