Monday 25 June 2018

Dynamics Services: w/e 22/6/18

Busy week last week on first line support - 11 calls / emails. Subjects covered included refresher on jobs and timesheets [Nav 2013r2], Nav install issue re server and client application version mismatch [Nav 2013], permission issues [Nav 2016,Nav 2009 RTC], confirmed shipped not invoiced report subject to hot fix as bugged [Nav 2009 RTC], confirmed best method for getting general ledger data by month and dimensions for data migration [Nav v4, 2009 Classic], confirmed fix for crashing bespoke payment report [Nav 2013r2] and could not resolve bespoke code in Nav 2017 that sends pdf email but logo lost but queried why not using Company Information logo [Nav 2017].

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Further discussions last week on 3rd party PO web based application and how to work with Nav 2013. Agreed high level data flows so we will create proposal and confirm quote this week.

Also pulling together quote this week (and detailed plan) for company hive up for a potential new client [Nav 2.6]. Requires new company and data migration.

Quote submitted last week for bespoke payment report [Nav 2013r2]. Yet to be approved.
Developments outstanding include bespoke customer statement - just awaiting confirmation of logo picture from client. [Nav 2015]  Will chase this week so should get development done this week.
Other plans for this week include dataport training session for v2.6 and v4 for 2 client users.
That's all for this week folks. Stay cool or at least try to. We are!

Tuesday 19 June 2018

Dynamics Nav services: 2 weeks ending 15/6/18

Had a few days off last week and was at a client site yesterday providing support so apologies for delay in the blog.
Busy time on first line support with 24 support calls / emails over the last 2 weeks. Subjects covered included date formats on US posted sales invoices [Nav 2013r2], issue with bank rec lines not showing on bank rec (on other unposted bank recs) [Nav 2013], bin code would not delete as warehouse entries still exist [Nav 2009 RTC], confirmed best process for pro forma invoices for suppliers [Nav 2017], confirmed relationship between sub ledger and control accounts [Nav 2013], resolved issue with payment journal creation [Nav 2013], confirmed how to delete cheques [Nav 2013], resolved dimensions error on document posting arising from conflicting defaults off masters [Nav 2017], resolved customer workflow approval block [Nav 2017], fixed development bug for pre check on item tracking pre warehouse shipment creation [Nav 2009 RTC],  resolved Jet report query re multiple lines off table query [Nav 2015] and default bank account to currency code (client bespoke field) error resolved [Nav 2013].
No developments completed in the last 2 week.
Attended client site yesterday to provide support for creating simpler dimension group with values and much simpler chart of accounts. [Nav 2015].
Took part in a conference call on getting data from and to 3rd party purchase order web application and as a result coming up with proposed Nav solution [Nav 2013], estimated timescales and a quote for the work this week.
Also received a number of enquiries from current and potentially new customers last week including adding logo to remittance report [Nav 2017], ball park quote for moving Nav 2009 Classic developments to Nav 2018 and ball park quote for more company implementations on Nav 2016. Received a call yesterday from a potential client re Nav support for company merging.
Plans for this week include conference calls [Nav 2013r2], remote training (Nav 2013r2] and catch up on proposed PO implementation [Nav 2013]. Also need to get started on 3rd party PO web application roll out with feeds from and to Nav 2013 - starting with high level proposed data flows between the 2 applications.
Lastly - as a result of trading for 15 years this September we are offering a 15% discount on all of our rates from now until the end of September 2018. More details here!
That's all for this week folks.


Monday 4 June 2018

Dynamics Nav services: w/e 1/6/18

10 first line support calls / emails this week covering permissions issues (3) [Nav 2009 RTC], query on restriction to 13 columns of data for column layout on Preview (no limit on print / pdf) [Nav 2013r2], confirmed and showed how to to create a new test company as a copy of live [Nav 2015], confirmed new report needed for posted sales credit memo project data [Nav 2013], moved job tracker changes from test to live [Nav 2009 Classic], confirmed settings for VAT on settlement discounts [Nav 2009 RTC] and created number series for client via TeamViewer for customers and sales invoices [Nav 2015].
Developments completed and delivered for confirm box on creating pick and check item tracking completed at sales order level pre warehouse shipment creation [Nav 209 RTC].
Bar that a quiet week.
That's all folks.