Week ending 26/1/18

First line support calls for last week totalled 15 so another busy week on first line support. Calls included permissions issues [Nav 2016, Nav 2009 RTC, Nav 2013], set up of new users [Nav 2016], fiscal year set up [Nav 2016], confirmed no access to Nav as service stopped and needed to be restarted [Nav 2013], item numbering options [Nav 2013r2], confirmed how to create a payment journal and apply entries either manually or using Suggest Vendor Payments [Nav 2013] and confirmed and fixed issue with bespoke code to post and email sales order on US database (works on UK database) [Nav 2013r2].
Attended client site to provide ad hoc on site support. Resolved a number of end user issues that would have been raised on first line support log otherwise.
Development completed last week included adding vendor bank fact box to vendor card and list pages [Nav 2013]. Created page for licence permission by object ids for client to confirm what bespoke number series client has in their licence. Very useful. [Nav 2013].
Started permissions assignment and testing with client last week. This will continue for a few weeks. We currently have 2 clients where we have set up suggested permission sets and in the process of testing by representative end users for departments. Possibility of a third client (new to us) but we will get more news on that this week.
Plans for this week include a demo of Nav 2018 via TeamViewer to a current client, attend a meeting to discuss timesheet implementation (already quoted for) [Nav 2013] and completing a set of developments for a client. [Nav 2013].
Also hoping to hear back from a potential new client re quoting for permission sets and change log set up after reviewing their Nav 2017 database last week.
That's all folks.