First line support calls / emailed totalled 9 for last week. Subjects covered included changes to dimension values and default dimensions [Nav 2013], confirmation of fields for BACS export report [Nav 2009 Classic], fix for zero quantity to handle on batch of picks [Nav 2009 RTC], confirm reverse transaction only works on journals not documents [Nav 2013], fix allocation line error (bespoke table) [Nav 2009 Classic], confirmed function of on hold field off vendor ledger entries [Nav 2013], fixed unposted and posted number series off purchase ledger to be the same number series [Nav 2013] and provided assistance where CRM invoice integration failed to process data [Nav 2015].
Sent out a quote for bespoke reports conversion from v4 to v2017 for a client. Awaiting approval and will then schedule the work. Needs to be completed pre October 2018.
Chased up some quotes made over the last month to see what status is. Needless to say most people on annual summer vacation.
Plans for this week include an on site client visit to discuss how we can help with first line support. Currently provide ad hoc, on site, Jet and development services. [Nav 2015].
That's it for this week. :)
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