Had a few days off last week and was at a client site yesterday providing support so apologies for delay in the blog.
Busy time on first line support with 24 support calls / emails over the last 2 weeks. Subjects covered included date formats on US posted sales invoices [Nav 2013r2], issue with bank rec lines not showing on bank rec (on other unposted bank recs) [Nav 2013], bin code would not delete as warehouse entries still exist [Nav 2009 RTC], confirmed best process for pro forma invoices for suppliers [Nav 2017], confirmed relationship between sub ledger and control accounts [Nav 2013], resolved issue with payment journal creation [Nav 2013], confirmed how to delete cheques [Nav 2013], resolved dimensions error on document posting arising from conflicting defaults off masters [Nav 2017], resolved customer workflow approval block [Nav 2017], fixed development bug for pre check on item tracking pre warehouse shipment creation [Nav 2009 RTC], resolved Jet report query re multiple lines off table query [Nav 2015] and default bank account to currency code (client bespoke field) error resolved [Nav 2013].
No developments completed in the last 2 week.
Attended client site yesterday to provide support for creating simpler dimension group with values and much simpler chart of accounts. [Nav 2015].
Took part in a conference call on getting data from and to 3rd party purchase order web application and as a result coming up with proposed Nav solution [Nav 2013], estimated timescales and a quote for the work this week.
Also received a number of enquiries from current and potentially new customers last week including adding logo to remittance report [Nav 2017], ball park quote for moving Nav 2009 Classic developments to Nav 2018 and ball park quote for more company implementations on Nav 2016. Received a call yesterday from a potential client re Nav support for company merging.
Plans for this week include conference calls [Nav 2013r2], remote training (Nav 2013r2] and catch up on proposed PO implementation [Nav 2013]. Also need to get started on 3rd party PO web application roll out with feeds from and to Nav 2013 - starting with high level proposed data flows between the 2 applications.
Lastly - as a result of trading for 15 years this September we are offering a 15% discount on all of our rates from now until the end of September 2018. More details here!
That's all for this week folks.
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