A very quiet week last week - both for developments and first line support.
No quotes approved as yet as no developments completed last week.
First line support queries resolved included fixing free stock for an item [Nav 2009 RTC], confirmed where external document found and how populated on customer ledger entry dataport (export) [Nav 2009 Classic], confirmed no off the shelf report for specific vendor details required [Nav 2013] and set up new user as requested with specific access to Nav [Nav 2016].
Quote sent for latter but as per above not approved as yet. Would have recommended RapidStart service for the data required but not a one off data request.
Managed to agree SLA for current client for them to move onto a fixed price first line support service.
That's all for this week folks. Looks like another quiet week this week.
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