Week ending 11/8/17

First line support calls resolved included:
Finding issue with VAT Statement showing no data for a month (down to change of VAT product posting groups which were reflected in the VAT statement but the month in question had the old groups). [Nav 2013]
Confirmed how to activate the change log and how it takes to actually record changes. [Nav 2013].
Suggested reasons for changes to the Navigation Pane for the main departments and therefore a potential solution.[Nav 2013]
Confirmed link between header and lines for Jet reports for posted warehouse shipments. Confirmed location of item sales by customer report and how to add salesperson code filter. Confirmed how to select flowfields in Jet Table Builder. [Nav 2015].
Changed allocation of role centres for 2 database for client. Confirmed language pack (DE, GB) not yet installed properly by MS partner. [Nav 2017].
Still dealing with ongoing issues emailing statements [Nav 2013r2] for 1 user. Changed development to save the pdf to the TEMP directory, then a mapped P drive and then finally a shared drive off the server C drive. If all failed, an error message would be displayed. Worked initially and then did not. So client now re-installing Nav app for user. We have also suggested finding and deleting user zup file. Same change made to US database and issue resolved.
Completed on site training at a new client covering business process to standard Nav mapping. Another training session at our site tomorrow to cover off item journals etc and Jet Express Reporting.
So a busy week but not for chargeable work.