Week ending 3/3/17

A first for the business since we started. No chargeable work at all last week but very busy with first line support calls and sent some quotes to clients for approval as well.
First line support calls included:
Amending VAT statement for new VAT Prod Posting Group after identifying difference on VAT statement to GL reflected missing VPPG. [Nav 2013r2].
Proposed new approach to rapidstart configuration for a new company after bespoke auto synching on item masters between companies wiped item details. Awaiting client feedback. Will start work if they approve approach. [Nav 2016 W1].
Confirmed changes required to GL posting matrix following user testing to get sales types to the correct sales GL code. Suggested other changes re balance sheet GL codes and posting groups to reflect reporting required. [Nav 2016].
Responded to very odd issue re item journal amount not reflecting quantity and unit cost. Suggested TeamViewer best approach but suspect other fields on line may be cause of the issue. [Nav 2009 RTC].
Confirmed best way to view and change bin rankings. [Nav 2009 RTC].
Confirmed approach after client user deleted posted bank statement. Basically we cannot restore posted bank statement and we cannot re-open closed bank ledger entries. Well we can but this would involve creating a bespoke codeunit and getting this added to the client's Nav licence so painful. Approach is leave as is with a missing bank statement but next bank statement will work. And also confirmed not to delete bank statements. [Nav 2013].
Confirmed no start date in addition to end date for Suggest Payments option off payment journal. Offered to quote for but no response from client as yet. [Nav v4].
Amended Goods In development recently delivered to remove some rules pre registering. [Nav 2009 RTC].
Confirmed auto item journal adjustment to bring stock back in after creating and posting a sales invoice for stock was not completed by Nav but a user. Do not get the same issue on local Nav database. [Nav 2009 RTC].
Completed set of change log across 2 databases and multiple companies for client as requested. [Nav 2017].
Quote sent off to add warehouse entry registered user and date to register picks and put aways list.
Quote confirmed and awaiting approval for more US sales tax analysis. [Nav 2013r2].
Re client outstanding work we are still waiting for Nav backups for approved quotes so we can get on with the developments. [Nav 2009, Nav 2013r2].